Case study
VELCO: iTOA v2 upgrade, led by SESC
SESC led the industry's first iTOA v1-to-v2 upgrade, at VELCO, live in 2025 on time and within budget.
- Client
- VELCO
- System
- Sun-Net iTOA, classic TOA and iTOA v1 to iTOA v2
- Role
- SESC led the upgrade
- Result
- Went live in 2025, on time and within budget
The engagement
SESC led VELCO’s iTOA v2 upgrade, modernizing their iTOA instance to version 2 so that they can leverage greater functionality for a paperless control room. After years of use with classic TOA and iTOA v1 they engaged SESC to effectively innovate and manage the change impacts to the organization. The project went live in 2025, on time and within budget.
Client reflection
Partnership
“The SESC team plays a vital role in taking VELCO’s vision and making it a reality. By combining their operations expertise and assessing our needs they interfaced with the vendor to move the software into alignment. Our upgrade to version 2 now is properly configured to allow our operations to grow with the software as we enhance it. Stephany's contributions assured VELCO was ready on go-live day.”